SSD staff are to use their SSD username and password. (same as SSD Portal, SSD email). If you type in your SSD username and password and are directed to a screen that reads you need to change your password, but cannot in the system. Contact the Technology Help Desk at 314-989-8686.
You may also click the technical support icon on the left to access all the methods in which to contact for support.
I am sorry for this inconvenience and am working on a solution to prevent this error for occurring. Thank you and have a wonderful day!
Update: I have corrected all the accounts that had this issue! I am sorry for any inconvenience.