SSD Moodle Governance Plan

Site: SSD Moodle
Course: SSD Moodle
Book: SSD Moodle Governance Plan
Printed by:
Date: Tuesday, September 22, 2020, 5:28 AM

Description

SSD Moodle Governance Plan


The SSD Moodle Governance Plan outlines the usage, maintenance and management expectations of SSD Moodle. It also:

        
  • identifies levels of ownership for SSD Moodle pages/courses
        
  • defines the support channels system for SSD Moodle users
  • establishes rules for appropriate usage of SSD Moodle
  • will lead to reduced amounts of conflicting pieces of information/documents
  • establishes a set of site templates to promote best practices for course design


The goals of the SSD Moodle Governance​​ Plan are to:

        
  • document initial governing policies and procedures for SSD Life
  • help ensure a consistent user experience
  • increase the ability of SSD Moodle to its fullest
  • create an infrastructure of governance to support SSD Moodle

Please use the Table of contents or the arrows to move from chapter to chapter. If you would like to print a page, please click the admin button in the top right of the screen and select the appropriate option.

Operational Definitions

1 Lax control open, loosely governed the the system administrator
2 Ad hoc formed or created for a specific need or immediate problem
3 Secured access only to those who are approved
4 Templates
selected course format that can be used many times
5 Active courses a course that is in use with participants with the current date being on, between the course start and end dates
6 Inactive courses  a course that is not in use with participants with the current date being before or after the course start and/or end dates

Site Level Management

Sites Characteristics/Purpose Owners
Front Page (no login)
  • Permanent
  • Secured access
  • Push information to users
  • LMS Administrator
Top level pages
  • Permanent
  • Secured access
  • Push information to users
  • Pages available to anyone
Ex. Technical Support, SSD Moodle Glossary, Browser Compatibility
  • Content
  • LMS Administrator
My home page
  • Permanent
  • Professional information
  • Private files
  • Ad hoc, lax control
  • LMS Administrator
  • Authenticated user role
Course pages
  • Semi Annual - to Annual
  • Purpose of these pages:
Sharing information (push/pull)
Collaboration
High quality instruction
  • Ad hoc, lax control
  • Teacher role of course

Course Ownership

Courses will be created with templates that are centrally designed to ensure consistency throughout the LMS, and they should target a specific audience. 

  • Courses will be created and maintained by those that have received the LMS course designer training 
  • SSD Moodle courses are used for instruction, professional learning, and HQPD implemented by the teacher role for the student role. 
  • The teacher role is responsible for selecting the method of enrollment for the student role in their courses. 
  • The student role is responsible for participating, completing, and providing feedback in their courses. 
  • All employees will be able to access a "My home," page in which they can customize to their needs. 

See the Site Level Management section for details on site levels. 

Requesting a new course:  

Staff interested in developing a Moodle course may be required to participate in formal or informal training before course ownership is granted. 

The LMS administrators are responsible for assigning access to qualified course requestors. 

Those requesting course ownership or a new course may be asked the following information when requesting a site: 

  • Course full name and short name. Ex: Full: Annual Special Education Process Training 14-15; Short: SPED Process 14-15.
  • Course category (matches the category in WisdomWhere) Ex. Curriculum, Assessment and Instruction; Technology; Instructional Leadership.
  • Course summary 
  • Do they need any support? I.E, enrolling, copying activities/resources and archiving previous courses. 

To request a site, you must go to https://moodle.ssdmo.org/course/request.php, only users that have been through course designer training will be able to request courses. 

Course start and end dates: 

Courses must have a start date and an end date the current year. If a teacher role user needs a course that is to extend through the current year, then they must contact the LMS Administrator for approval.   

Course designers that have the same course that occurs every year, are to inactivate the previous course and request a new course. 

Inactive courses and archiving a course: 

Inactive coursesa course that is not in use with participants with the current date being before or after the course start and/or end dates.

The teacher role in each course is responsible for setting their course to be inactive according to the definition above. 

All courses that have been inactive for at least 30 days after the end date will be archived. The LMS administrator will archive all the inactive courses and move them from their initial category to the Archive category in SSD Moodle.

Archived courses will remain on the SSD Moodle site for 6 months. After a period of six months, the archived courses will be stored on a SSD server for logging purposes.

Requesting access to a course: 

For access to an active course, contact that teacher role directly for access. 

If a teacher role, needs access to an archived course, contact the LMS administrator, access will be provided upon request.

Activity/Resource Management

Many documents are shared and stored on the LMS. It is important that SSD employees can access the proper, most up-to-date documents. Thus, the following guidelines will help to ensure that documents are stored and linked in the most useful way. 

  • Ensuring that all URLs and files can be opened by the student role 

  • Ensuring that all the potentially different physical locations of your audience have the ability to access the materials 

  • Knowledge of the activities/resources available in the Moodle.

Documents, media files, and URL's are maintained by each course's teacher role. Active courses are to be current (see Course Ownership) as are all files associated with the courses.

Training

Training will be available for all LMS users.

It will come in the form of how-to videos, as well as emails and other helpful formats (Moodle meet-ups, face to face).

Training resources can be found in the footer on every page in SSD Moodle (see image below).

 footer image






Wisdomwhere links for face to face training:

Links to Wisdomwhere events TBD

Policies 

Individuals must adhere to all Board policies about technology usage when using the LMS.  

For a full listing of policies, refer to the district's Board policies

Click below to view SSD's Board policies on: 

Content to be published in courses must go through a multi-step approval process to ensure professionalism, accuracy, privacy and legal compliance. Refer to the district approved,  Netiquette Guidelines, when using SSD Moodle.

Courses will be generated by the LMS administrator. 

Partners, customers and suppliers must not be able to see confidential data or data intended for parties of conflicting interests. 

Browser Compatibility 

Recommended minimum browser: most recent version of Google Chrome, and Mozilla Firefox, Safari 6, Internet Explorer 9 (IE 10 required for drag and drop of files from outside the browser into Moodle). 

Browser must have popup-blocker disabled, accept third party cookies, and a pdf reader or functionality built in. For browser related issues contact 314-989-8686, the Technology Helpdesk or go to the Technical Support page.

The LMS will use a browser checker as a guide for users to ensure they have a compatible browser. The browser checker is also accessible on the Front page of SSD Moodle

Storage Quotas 

By default, the LMS imposes a 10MB limit on the size of a single document that can be uploaded into any activity in a course. This setting my be increased by the teacher role. 

Courses have a default 100MB total limit. 

The LMS administrator can override storage quotas for courses if necessary. Please contact the LMS administrator with any questions.

Technical Support

Support Group  Special Functions Availability 
User self-help 
  • Online information on the LMS 
  • On-demand Videos from Lynda.com
  • Default LMS Products and Technologies help documentation 
7 days x 24 hours 

Tier 1 

  • Content owners 

  • Organization help desk 

  • Basic product support; general how-to and troubleshooting questions from users 

  • Escalations to tier 3
  • Basic product support; general how-to and troubleshooting questions from users 
  • Escalations to tier 2 or 3


Tier 3

  • Teacher role 
  • LMS administrator 
  • Provide routine tasks to users such as fulfilling requests for courses 
  • Course access issues 
  • Change course ownership 
  • Increase storage quota 
  • LMS administrator 
  • Create or delete courses 
  • Redirect or rename site 
  • Course restore requests 
  • Resolve escalated issues 
  • Create or delete courses 
  • Redirect or rename site 
  • Course restore requests
  • Resolve escalated issues 
  • Provide routine tasks to users such as fulfilling requests for courses 
  • Course access issues 
  • Change course ownership 
  • Increase storage quota
SSD Service Desk is available M-F from 7:00 AM – 4:30 PM CST 

If you have questions about content, contact the Teacher role.

For assistance with technical issues not listed above, contact the SSD Service Desk at 314-989-8686 between 7 a.m. and 4:30 p.m, Monday - Friday.